Legal Aid Ontario

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Legal Aid Ontario

Legal Aid Ontario provides legal help in English and French for financially eligible low‑income Ontarians in:

family law
refugee and immigration law
criminal law
mental health law
clinic law

Our services include:

a toll‑free telephone line that includes 20 minutes of free legal advice for family law matters
same day courthouse services including duty counsel, paralegals, and court workers
staff lawyers who represent clients
representation by a private lawyer through our certificate program
web‑based information and referrals
support for 72 independent legal clinics and seven student legal aid services societies throughout the province

Our values | Legal Aid Ontario

Our four core values reflect the attitudes, behaviors, and culture we encourage across our organization. Our management and staff demonstrate their commitment to these core values in their daily activities and interactions with others. These values guide our decision‑making, the delivery of programs and services, and how we interact with our clients, stakeholders, and one another.

Leadership
We will be accountable and committed to working towards achieving our mandate. We will listen to our clients, and be a strong voice in representing them and promoting access to justice. We will take initiative and lead by example. We will actively communicate and engage our colleagues and stakeholders in effective collaboration to achieve our goals.
Excellence
We will always focus on providing exceptional service to our clients. This means thinking about the big picture as well as individual needs. We will work hard and continuously improve ourselves to be better.
Creative thinking
We will actively identify and solve complex problems. Together, we will face problems head‑on and offer different ideas and solutions to advance the goals of the organization.
Respect
We will approach everything we do honestly and with integrity. We will have empathy and respect for everyone we interact with, including our clients, colleagues and stakeholders. We will be culturally sensitive to our clients’ needs and circumstances.

Our mandate | Legal Aid Ontario

Legal Aid Ontario promotes access to justice for low‑income Ontarians by:

providing consistently high quality legal aid services in a cost‑effective and efficient manner
encouraging and facilitating flexibility and innovation in the provision of legal aid services
identifying, assessing and recognizing the diverse legal needs of low‑income individuals and of disadvantaged communities in Ontario
providing legal aid services to low‑income individuals through a corporation that will operate independently from the Government of Ontario but within a framework of accountability to the Government of Ontario for the expenditure of public funds

In fulfilling this mandate, Legal Aid Ontario is committed to providing services that recognize the importance of diversity, access, equity, creativity, and quality.

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